Reference

How We Handle Your Information

We collect what we need to verify your account, process bKash, Nagad and Rocket deposits, and keep your wallet activity secure. This policy explains what data we hold, how we use it, and the control you have over it in Bangladesh.

Account verification onlyLocal wallet securityContact us anytimeData access on requestClear retention rules
499der How We Handle Your Information
DATA SECURITY

How We Protect Your Account Information

Encrypted connections

Every page and transaction uses SSL encryption so your bKash, Nagad and Rocket wallet details, login credentials and game activity stay private between your device and our servers. We do not store payment PINs or passwords.

Wallet verification

Before processing a withdrawal we verify the wallet name matches your registered account details. This step prevents unauthorized transfers and ensures your balance reaches the correct bKash, Nagad or Rocket number you control.

Limited access

Only authorized staff handling account verification, payment processing and fraud prevention can view your personal data. System logs track every access event and we review them regularly to detect unusual activity or policy breaches.

Retention policy

We keep transaction records and account data for the minimum period required under financial rules in eligible regions, then delete them from active storage.

PRIVACY CONTACT

How to Reach Us About Your Data

Team online

Live chat

Open the chat widget from any page and ask for the privacy team. They will walk you through data access requests, correction steps, or deletion procedures for your account information.

Email request

Send your data request to our support email with your registered mobile number and account username. We will verify your identity and reply with the information you asked for or confirm the change you requested.

Account portal

Log in and navigate to account settings to view the personal data we hold, update your mobile number or wallet details, and toggle marketing preferences. Changes save immediately and apply to future sessions.

Privacy Policy Questions

We collect your mobile number, wallet details for bKash, Nagad or Rocket, and basic identity information to verify your account. This data ensures secure deposits, withdrawals and compliance with local verification requirements in Bangladesh.

Yes. Log in to your account settings or contact our support team through live chat or email. We will show you the personal data we hold, transaction history and marketing preferences linked to your account.

We retain account records for the period required under financial record-keeping rules in eligible regions, then delete them. If you request account closure we archive your data for dispute resolution and remove it after the retention period ends.

We do not sell your data. Payment processors see only the transaction details needed to clear your bKash, Nagad or Rocket deposit or withdrawal. We may share limited information with regulators or law enforcement when legally required in eligible regions.

Log in and go to account settings. Enter your new mobile number or bKash, Nagad, Rocket wallet details, then confirm the change. We may ask for additional verification to protect your account before applying the update.

Yes. Open account settings and toggle off promotional emails or SMS notifications. You can also click the unsubscribe link in any marketing message we send. Your choice applies immediately and does not affect important account or transaction alerts.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.